Frequently Asked Questions

20/02/2013

Virgodental Offers You Great Customer Service,  and Below List You Some Frequently Asked Questions to Helps You Know More About Virgodental.

Q:Do you ship to Paraguay?

A:Yes, we provide free shipping door to door, for some remote countries customers should prepay part of shipping freight.

Q: When will i get my package?

A: Once we confirm your payment and finish processing your order, your items will be immediately packaged and shipped to your destination within 48hours, usually you can get it in 4 - 6 business days.

Q:I want to buy a implant machine, how much for it with shipment to England?

A: We glad to tell you that we provide free shipping door to door, but if the machine is out of stock, here we should ship out the package from our cooperated manufacture directly, so there you do not need to pay any extra shipping freight.

Q: Can you ship my order with DHL, i prefer DHL.

A: Yes, please just writ your request to virgodental@gmail.com,  then our customer service staff will remind our shipping company about this.

Q: Can i take order with Credit card?

A: Now we accept credit card, also visa card and mastercard. More details about payment method, you can check here, 

http://www.virgodental.co.uk/article-7-Payment.html

Q: I have brought one NSK handpiece from you last year, but now i have problems with it, how could i do, please help me.

A: For our NSK products provide one full year warranty, so just let our customer service know the detail problems, then our technicians will help you out.

Q：I am interested in a woodpecker curing light, i want to know if the package shipped out from AU?

A: We have AU stock, and have parts of our small items, as the curing light, i confirm you that we have this one in stock.

Q: Every buyer must register before purchase?

A: No, if you do not want to register, you just need to click the "buy now" button, and once we got your order, our system will register for you automatic.

Q: How can i track my parcel online? 

A: Here i note you some simple shipping company's track site.

DHL: www.dhl.com

Fedex: www.fedex.com

USPS: www.usps.com

Parcelforce: www.parcelforce.com

EMS: www.ems.com.cn/english-main.jsp

Royal Mail: www.royalmail.com  

TNT:http://www.tnt.com/webtracker/tracking.do

Q： How can i know the status of my order?

A: Please log in your account, and we usually update the informations once the package was shipped out. We also will email you the currently shipping infrmation.

Q：What is the return policy?  

A: For all our products, we provide 30 days return policy.

If you still have questions, please contact customer service for help!